SmartRoofProducts will accept returns based on a case by case basis. Return of products purchased through SmartRoofProducts.com must start the return process within 90 days of original purchase. Customers must contact SmartRoofProducts at our toll free number 888-446-9088 prior to returning any item purchased. At minimum there will be 20 percent restocking fee. Return shipping is paid for by the customer. SmartRoofProducts reserves the right to refuse a return based on mishandling, damage or any reason that may warrant refusal deemed by the return department of SmartRoofProducts.